Service and Warranty Coordinator
Malley Industries is looking for a Service and Warranty Coordinator to join our amazing team. The Service and Warranty Coordinator will be responsible for addressing all incoming service and warranty inquiries in an efficient and friendly manner. This position will validate warranty claims, schedule service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies.
Malley Industries is a multiple award-winning company fully committed to providing exceptional customer experiences. This is a newly-created position. The successful candidate will be a skilled communicator, able to work in a fast-paced environment, possess computer literacy and have a track record of delivering exceptional customer service.
Requirements: University Degree, Trade Certification, College Diploma,
Experience: 4-7 years of experience
Execute all inbound and outbound service and warranty inquiries in an expedient and professional manner
Schedule warranty and service appointments
Coordinate with external customers and their respective service providers to cost-effectively address service or warranty issues
Work with sales and purchasing to enable that warranty/service centre meets customer schedule
Identify opportunities for improving process
Plan and schedule customer appointments for service and warranty technicians
Coordinate the activities of service technicians
Determine root cause of warranty requests
Planning & Scheduling
Excellent attention to detail
Ability to influence, negotiate and mediate effectively
Ability to prioritize and execute on urgent matters
Troubleshooting & conflict resolution
Passion, motivation, focus and leadership skills.
Results focused approach
Excellent interpersonal and team building skills
Strong time management and organizational skills
Driven and ability to work with minimum supervision.
The ability to work effectively with all levels of the organization.
Strong computer skills (internet & MS Office), with ability to maintain records using computerized system
Bilingualism an asset
What you bring to the team:
Previous experience in customer service, administrative and or sales
Working knowledge and proficiency with Microsoft Office
Be able to work in a fast-paced environment.
Excellent communication (verbal and written English) skills
Valid Driver’s License
Compensation: We offer competitive wages and group benefits.
How to Apply:
For those applying please ensure that your application includes a comprehensive resume detailing education, training, experience and references.
Submit in person, by fax or email
Please include job title in all correspondence.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.